Ongoing Known Webmail Timeout Issue

(Editor’s Note: This is an import from the old outages site and has been backdated appropriately.)

Patched/fixed Jan 07: There is a known issue where the webmail client will show a “timeout” error after only a few minutes of being idle (usually when the user is composing a new message). This issue is believed to be corrected in a patch from the vendor, which we are working on applying to the system. Until then, it is recommended that users compose their messages in a text editor and then paste them into the compose window, or use a full-featured IMAP client.