Tag Archives: outage

Mail Server Upgraded

The e-mail server was upgraded tonight to the latest version of Zimbra — version 6.1.  Even though this upgrade is considered a “major” revision (from 5.x to 6.x), the resulting change to you, the user, should be fairly minimal.  The web interface is mostly the same, with some minor UI improvements and changes.  Hopefully nothing is too confusing.

The most annoying thing I’ve found thus far is the inability to change from the “advanced” version of the web client to the “simple” (and vice versa) while in mid-flight.  There used to be a link to swap back and forth on the main page, but that link is no longer there.  So if you prefer the “simple” client, be sure to choose it when you first log in.

Also, in case you were wondering, this would have been why you wouldn’t have been able to access your email sporadically between 6PM and about 10:30PM PDT today.

Resolved Outage: Network Outage

At approximately 10:30PM PDT, the DSL servicing Tower Network stopped passing traffic.  It is believed to be a problem with the upstream provider, and no ETR is available at this time.  Our offsite host, siege, should be providing minimal DNS and email capabilities until the circuit is back up (and by minimal email, we mean that it will accept and store incoming email.  It does not provide any ability for users to check their email).

And yes, we are aware that because of this outage, you won’t see this post until the DSL becomes live again, but at this point it’s the best we can do.

Update: The circuit came back online at almost exactly midnight.  The precise nature of the start/end times makes this smell like pre-scheduled maintenance, but this is purely conjecture.  At any rate, the circuit seems stable for the moment, so we’re going to call this “resolved.”

All Services Down

(Editor’s Note: This is an import from the old outages site and has been backdated appropriately.)

Jan 7, 2008 10:00PM – Jan 8, 2008 4:45PM: A routine kernel update to the main VMware server London caused the machine to refuse to boot properly, preventing services from restarting. As of 16:45PM, all services are online. A review will be performed to ensure that an outage like this will not be as likely to occur, and if it does, prevent it from being so service affecting.

Email Delivery Down

(Editor’s Note: This is an import from the old outages site and has been backdated appropriately.)

Approx 10:00PM Aug 6, 2007 – 09:45AM Aug 7, 2007: An OS-patch update on the anti-spam/anti-virus scanning host caused Amavisd-new to not function properly. The root cause appears to be an inability for Amavisd-new to handle IPv6 correctly. A workaround is in place and mail is flowing once again.

Ongoing Known Webmail Timeout Issue

(Editor’s Note: This is an import from the old outages site and has been backdated appropriately.)

Patched/fixed Jan 07: There is a known issue where the webmail client will show a “timeout” error after only a few minutes of being idle (usually when the user is composing a new message). This issue is believed to be corrected in a patch from the vendor, which we are working on applying to the system. Until then, it is recommended that users compose their messages in a text editor and then paste them into the compose window, or use a full-featured IMAP client.

All Services Down

(Editor’s Note: This is an import from the old outages site and has been backdated appropriately.)

Dec 14, 2006 – 17:15PST Dec 17, 2006An extensive power outage in the Puget Sound region caused by a wind storm has taken out our network connection to the world. The DSL circuit is still up, but it would appear that Avvanta, our upstream provider, has dropped off the face of the earth. They are located in Bellevue, which is in the affected area of the power outage.

Update: Shortly after 17:05 today, Avvanta seems to have regained power and is routing our traffic again. All services appear to be back up.